We are looking for a high-energy Customer Support who is deeply passionate about learning and teaching. If this is you, we want to hear from you! We are changing how retail solutions are delivered by bringing together people like you - passionate, highly skilled, and motivated to make a difference.
We attribute our success to a unique blend of our history, culture, brands, relationships, innovation, technology, and most importantly, our people. As our team continues to expand, we are in search of talented persons looking to advance their careers while building a legacy within our growing organization.
If you are driven and have a positive attitude towards success and self-growth then we have the opportunity for you.
You'll talk with and listen to the customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
You'll gather & analyze customer feedback, notify process problems & customer challenges, and monitor new and existing customer projects for desirable results. Therefore, you'll work closely with the marketing & development team.
You'll set up meetings and events to engage, educate, and guide customers.
You'll attend networking events after hours and international events to build customer relationships.
You'll work very closely with the sales and marketing team.
Have 3+ years of experience with customer success in a SaaS or B2B start-up or scale-up.
You have excellent verbal and written skills in English.
You have an affinity with technology, data, or cloud-based applications.
You're analytical, pro-active, accurate, and compassionate.
You're a true problem-solver with an entrepreneurial mindset and a can-do attitude.
You're a good communicator and can explain complex problems in an understandable way to non-tech customers.
Experience with Jira is a plus.